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Privacy Policy

This page explains what information Kitchen Cabinet Kings collects when you shop with us, why we collect it, who we share it with, and the choices you have.

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The short version

  • What we collect. What you give us, like your name, contact details, address, order and project details, plus what your device tells us when you browse.
  • Why we collect it. To design, quote, ship and support your order, to run and improve this website, and to send the emails and texts you signed up for.
  • Ads. Google, Meta, Microsoft and OpenAI see how people use our site so we can show ads. Some state laws call that "selling" or "sharing." Here's how to opt out.
  • What we don't do. We don't sell lists of customer names, emails or phone numbers. We don't store full card numbers, and we never share your consent to get texts.
  • Your rights. You can ask to see, correct, download or delete your information. We give these rights to every customer, whichever state you live in.
  • Questions. Email privacy@kitchencabinetkings.com or call (888) 696-6454, Monday to Friday, 9am to 5pm Eastern.

Who we are

Kitchen Cabinet Kings is run by Kitchen Cabinets Online LLC, 1615 S Congress Ave, Suite 103, Delray Beach, FL 33445. When this policy says "we," "us" or "our," it means us.

This policy covers kitchencabinetkings.com, including our blog and cabinet glossary, plus the emails and texts we send and the conversations you have with us by chat, phone or email.

Our website and products are for customers in the United States. If you visit from another country, your information is handled in the United States under this policy.

What we collect

Most of it you give us directly when you order, ask for a quote or design, open an account, sign up for emails or texts, or contact us. Some of it comes from your browser or device automatically while you use the site.

Information we collect, with examples and where it comes from
Type Examples Where it comes from
Contact details Identifiers Name, email, phone number, shipping and billing address You
Orders and account Commercial information What you buy, order history, cart contents, door samples, quotes, your account login You, and our order system
Payment details Customer records Card details, which go to PayPal to process your payment. We don't store your full card number. If you choose Affirm, you apply with Affirm directly. You, PayPal and Affirm (for example, whether a payment went through)
Project details Floor plans, measurements, photos and files you upload, budget, start date, the cabinet style you like You, through our quote, design and contact forms
Business details Professional information For our contractor program: type of business, license number or business tax ID, how many projects you do a year You
Messages Emails, chat conversations, notes from phone calls, reviews and blog comments You
Browsing activity Internet activity IP address, browser and device type, pages you view, links you click, what you search for on our site, the site that sent you here, cookie IDs Your browser and device, through cookies and similar tools
General location Geolocation City or state worked out from your IP address. We don't collect your precise GPS location. Your browser and device
Interests Inferences The styles and products you seem interested in, based on what you view and buy Worked out by us and our advertising and email tools
Scholarship applications Education information School, major, graduation year, your essay and social media usernames You, if you apply for our scholarship

Your account password counts as sensitive information under some state laws. We use it only to let you sign in. We don't ask for things like your Social Security number, health information or precise location, so please don't send them to us. On the contractor form, a license number or business tax ID is all we need.

How we use it

  • To take your order, charge your payment, ship your cabinets and handle returns, damage claims and warranty questions.
  • To design your kitchen, prepare quotes and answer your questions.
  • To run your account and our contractor program.
  • To send order updates, and the marketing emails and texts you've signed up for.
  • To show ads for Kitchen Cabinet Kings on other sites and apps, and to measure which ads work.
  • To see how the site is used so we can fix problems and make it easier to shop.
  • To keep the site secure and stop fraud, spam and abuse.
  • To follow the law, keep tax and business records, and protect our rights.

We don't use your personal information to make automated decisions that have legal or similarly significant effects on you, and we don't use it to train AI models.

Cookies and tracking tools

Cookies are small files a website saves in your browser. We also use pixels and scripts, which are bits of code from other companies that run on our pages. Here's what's on our site and why.

Tools on our website and what they do
What it's for Tools
Running the site Our store's own cookies (your cart, sign-in and settings), Cloudflare (security and fast loading), Google reCAPTCHA (spam protection on forms), Algolia (site search), Google Maps (address suggestions at checkout)
Understanding how the site is used Google Analytics
Advertising Google Ads, Meta (Facebook and Instagram), Microsoft Advertising (Bing), OpenAI (ads on ChatGPT)
Emails and texts Klaviyo, which runs our sign-up forms and can tell us what you viewed or left in your cart
Help and shopping features Zendesk (live chat), Affirm (financing and monthly payment estimates), Norton Shopping Guarantee (the seal on our pages and its optional purchase guarantee), YouTube (videos on some pages)

When you place an order or send a form, our ad tags may send Google, Microsoft and Meta a scrambled (hashed) copy of your email address and phone number. They use it to match ad clicks to purchases without us handing over the readable version.

You can block or delete cookies in your browser settings. The site will still work, though your cart and sign-in need cookies to stay put.

Our site doesn't respond to the older "Do Not Track" browser setting, since there's no agreed standard for it. It doesn't respond to Global Privacy Control signals yet either. We're adding that, see Ads, "selling" and "sharing".

Who we share it with

We share information only as described here.

Who we share information with, what they get and why
Who What they get Why
Cabinet manufacturers and freight carriers Your name, delivery address, phone number and what you ordered To build, pack and deliver your order
Companies that work for us Whatever each one needs for its job, such as contact details, orders, messages or browsing activity Hosting and security, payments, email and texts, chat, site search, analytics, review invitations and similar services. They may use it only to work for us.
Advertising partners: Google, Meta, Microsoft and OpenAI Browsing activity, cookie IDs, purchase events and hashed contact details To show our ads and measure them. They may also use this data under their own privacy policies.
Affirm and Norton Shopping Guarantee What you give them when you choose their service To handle your financing or purchase guarantee. Their own privacy policies apply.
Government and legal Only what's required To follow the law, answer valid legal requests, prevent fraud and protect people's safety
A buyer of our business Customer records If we merge, sell or reorganize the business. This policy would still apply to your information.

We'll also share information when you ask us to, for example sending your design or quote to your contractor.

Ads, "selling" and "sharing"

We don't sell lists of customer names, emails or phone numbers to anyone.

California and several other states define "selling," "sharing" and "targeted advertising" broadly enough to cover ad tools on a website. Letting Google, Meta, Microsoft and OpenAI collect browsing activity on our site for ads counts. In the past 12 months, we've shared these types of information with advertising partners for that purpose:

  • Identifiers, like cookie IDs, IP address and hashed email and phone number
  • Internet activity, like pages viewed and items added to cart
  • Commercial information, like the fact that an order was placed and its value
  • Inferences, like the styles you seem interested in

We don't sell or share sensitive information, and we don't knowingly sell or share information about anyone under 16.

How to opt out

  • Ask us. Email privacy@kitchencabinetkings.com with "Do not sell or share" in the subject, or call (888) 696-6454. You don't have to prove who you are to opt out. We'll apply it to any customer data we send to advertising partners ourselves, within 15 business days.
  • Turn off ad cookies in your browser. Ad cookies are tied to your browser, so this works right away. Block third-party cookies in your browser settings, or change your settings with Google, Meta and Microsoft.

We're building a "Your Privacy Choices" switch and support for Global Privacy Control. Once they're live, one click (or your browser's privacy signal) will turn off these advertising tools on our site, and we'll update this section.

Emails and text messages

Email

If you join our email list, we'll send marketing emails, like sale announcements. Every marketing email has an unsubscribe link. We'll still send emails about your orders and account after you unsubscribe.

Text messages

If you sign up for texts, we'll send recurring automated marketing messages to the number you gave us. Signing up isn't a condition of buying anything. Message frequency varies, and message and data rates may apply. Reply STOP to cancel or HELP for help.

Phone numbers collected through our text sign-up, and your text opt-in and consent, are never shared with third parties or affiliates for marketing or promotional purposes. The only companies that get them are the ones that send our texts for us, like Klaviyo and the wireless carriers. None of the sharing described elsewhere in this policy includes text messaging opt-in data or consent.

Chat, calls and blog comments

Live chat on our site runs on Zendesk. What you type is sent to Zendesk as you chat, and the conversation is saved so our team can help with your order later.

Phone calls aren't recorded. Our team may take notes on your order.

Blog comments show the name you enter and your comment to everyone. We keep your email address private.

How long we keep it

We keep information only as long as we need it for the reasons above. Here's how we decide.

How long we keep each type of information
Type How long
Orders, payments and invoices As long as we need them for returns, damage claims, warranty questions, and tax and accounting records
Your account Until you ask us to close it. Order records stay as described above.
Quote, design and contact requests, including uploads While we're working on your project, and longer if they become part of an order
Email and text lists Until you unsubscribe. After that, we keep a record of the opt-out so we don't contact you again.
Chat conversations and messages As long as they help us support your order or answer follow-up questions
Browsing and ad data As set in each tool. We look at it mostly in totals, not person by person.
Scholarship applications Through the award decision and any follow-up with winners

Your privacy rights

Several states give their residents privacy rights by law. We give the same rights to every customer, wherever you live in the United States.

  • See it. Ask what information we have about you, where it came from, why we have it and who we've shared it with.
  • Get a copy. Ask for your information in a format you can download.
  • Correct it. Ask us to fix anything that's wrong.
  • Delete it. Ask us to delete it. We may need to keep some records, like orders for tax purposes, and we'll tell you what and why.
  • Opt out. Opt out of the "selling," "sharing" and targeted advertising described above.
  • Fair treatment. We won't charge you more or treat you differently for using these rights.

How to make a request

Email privacy@kitchencabinetkings.com or call (888) 696-6454. Tell us what you'd like us to do and the email or phone number you've used with us.

To protect your information, we'll check that a request to see, copy, correct or delete it comes from you. Usually that means matching the email or phone number on your account or order, and sometimes asking for an order number. We won't ask for a government ID or Social Security number.

We'll confirm we got your request within 10 business days and answer within 45 days. If we need more time, up to another 45 days, we'll tell you why.

Someone you trust can make a request for you. We'll need your signed permission, and we may ask you to confirm your identity with us directly.

If we say no

We'll explain why. You can appeal by emailing privacy@kitchencabinetkings.com with "Appeal" in the subject. We'll respond within 45 days. If you're still not satisfied, you can contact your state attorney general.

California "Shine the Light"

California residents can ask, once a year, for a list of the third parties we've given personal information to for their own direct marketing in the past year. Email privacy@kitchencabinetkings.com with "Shine the Light" in the subject.

Sign-up discounts

Sometimes we offer a discount for joining our email or text list, like 12% off a first order. Under California law, that's called a financial incentive.

To get it, you give us your email address or phone number through the sign-up form. Joining is your choice, and you can unsubscribe at any time. Our good-faith estimate is that your email address or phone number is worth about the same to us as the discount you get, based on the sales our lists help bring in.

Children

Our site is for adults. We don't knowingly collect information from anyone under 18. If you think a child has given us information, contact us and we'll delete it.

Keeping it safe

Our site uses an encrypted connection (HTTPS), card payments are processed by PayPal, and we limit who on our team can see customer information. No website or email is completely secure, so we can't promise that nothing will ever go wrong. If something does, we'll tell you as the law requires.

Links to other websites, including Affirm, PayPal and social media, go to companies with their own privacy policies.

Changes to this policy

We review this policy at least once a year. When we change it, we'll update the date at the top of this page. If a change affects how we use information we already have, we'll post a notice on our site before it takes effect.

Need this policy in another format, such as large print or read aloud? Call us and we'll help.

Contact us

Questions about this policy or your information? We're here Monday to Friday, 9am to 5pm Eastern.

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